At Crafted by Nepal, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect personal and non-personal information to provide and enhance our services. Personal information includes your full name, address, email, phone number, and payment details, such as credit or debit card information and PayPal credentials. Non-personal information, such as cookies, browsing behaviour, and analytics data, is also collected to improve user experience and website functionality.
2. How We Use Your Information
The information we collect is used to process and deliver your orders, provide efficient customer support, and securely process payments. We also use your information to send marketing communications, if you have opted in, and to continuously improve the functionality and usability of our website. Your data helps us ensure a seamless shopping experience tailored to your preferences.
3. Sharing Your Information
We only share your information with trusted third-party service providers for specific purposes. Payment processors are used to handle your payments securely, while shipping companies require your address and contact details to deliver your orders. In some cases, marketing platforms are used to send promotional materials if you have opted in to receive them. All third-party providers are required to maintain confidentiality and comply with data protection regulations.
4. Data Storage and Security
Your data is stored on servers provided by Hostinger, our hosting service provider. Hostinger ensures secure storage and implements robust data protection measures. We use encryption and secure server technologies to protect your personal information. Access to your data is strictly limited to authorized personnel who require it for specific business operations.
5. Your Rights
You have the right to access, correct, or delete your personal information at any time. If you wish to exercise these rights, please contact us at info@craftedbynepal.com. Additionally, you may opt out of receiving marketing communications or analytics tracking. We are committed to respecting your preferences and ensuring compliance with applicable laws.
6. Cookies and Tracking
Cookies are used to enhance your experience on our website. Essential cookies are necessary for the website to function, analytics cookies help us monitor website performance, and marketing cookies enable us to provide personalized offers and recommendations. You can manage or disable cookies through your browser settings at any time.
7. Age Restrictions
Our website is open to users of all ages. However, we do not knowingly collect personal information from individuals under the age of 13 without verified parental consent. If you believe a minor has provided personal information, please contact us immediately.
8. International Compliance
Crafted by Nepal complies with all relevant data protection laws, including the Australian Privacy Act 1988. For European Union residents, we adhere to the General Data Protection Regulation (GDPR), ensuring transparency and safeguarding your data rights. For California residents, we comply with the California Consumer Privacy Act (CCPA), offering you control over your personal information.
9. Updates to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us. We are committed to addressing your inquiries promptly and transparently.